Efficient, polite, and super-clean job done.
“I’d like to take a moment of your time to thank you, so very much, for our wonderful new heat pump. It makes coming home even more comforting than it has been for the last 27 years! But even after all is said and done, what was the most special part of the whole process was the efficient, polite, and super-clean job done by Bob and George. They are the best!! Thanks for a great project!”
– Karen and Bob
They were courteous, professional, and very pleasant to work with.
“I want to give a 5-star review to Ken, Christy, Devon and Eric for a great job selling, scheduling, and installing our new ductless heat pump! They were courteous, professional, and very pleasant to work with. I would highly recommend Marshall’s to anyone considering any of the many services they offer!”
I really appreciated their work.
“Just a note to let you know that a good job was done with Bob and Juan installing my heat pump. I really appreciated their work. Actually they were able to finish a little earlier than they thought they would. They were good about cleaning up each day so thank them for one, and to all who had a part in the installation.”
Kindness and Professional Attitude.
“We are very grateful for the kindness and professional attitude that Kyle and Jason displayed. My husband recently had open heart surgery. We commend them for their considerate quiet work.
We love our split duct Sanyo system. Thank you so much!
PS: A special thanks to Harold! We will recommend you to others, and use you for any future needs.”
– Skip and Lisa
Marshall’s are very blessed to have such great employees.
“A note to let you know how much I am enjoying my new fireplace insert. It looks so, so nice, and very efficient. It was a job well done. Bob and Ele were very polite and professional and really knew their job well. I felt blessed to have them in my home. I was impressed at how careful they were at putting tarps down through out. Marshall’s are very blessed to have such great employees. Bob England took his time to share and explain the different products and which one might be the best for my home. Thanks so much to all the employees of Marshall’s and the cheerful smiles of the ladies at the front desk.”
I easily recommend Marshall’s to my friends and realtor.
“A moment to thank your crews for the professional work they did installing and troubleshooting issues with my Ductless Heat Pump. On July 10th Theo and Juan installed quickly and yet with care and respect for my home, and those of us living there.
I called Tim Leach on two occasions for for problems I was having. The folks in the office helped me make a quick connection and were most helpful.
Tim sent Kyle to stop a clicking noise. Kyle is a wonderful trouble shooter and creative problem solver. The second time Kyle came after several fixes discovered a bad weld in piping for the coolant and replaced that.
I had a concern about some electrical company leftovers and Kyle fixed that problem too.
So I appreciate everyone’s work. I easily recommend Marshall’s to my friends and realtor.”
Very thorough and timely.
“I wanted to write you a quick note to express my satisfaction with your services. I thank you for the quality service provided by your organization. You were very thorough and timely when installing the insulation around my home. I have noticed a big difference in heat retention and the frequency of my furnace operation.
I was very pleased and quite impressed with Roger Salas, Artemio Garcia, and Luis Bazan. These three men demonstrated incredible work ethics. They were very polite and mindful of my property, also working very quickly to complete the underfloor according to my timeline, such that I could leave for work on time that day. I do believe that two of these men actually stayed under my house for six hours straight without a break. Roger also identified a minor plumbing leak. He quickly agreed to apply a pipe compound I had on hand, then adamantly refused a tip, insisting that that was not necessary. I think these men accurately reflected the quality service and ethics to which I am sure you aspire.
I also spoke with Jeff, who was very experienced, and he graciously walked me through a thermostat installation. He agreed to return this summer to service my air conditioner. Again, I was quite pleased.
Thank you very much. You may anticipate my further business.”
They were pleasant and communicated well with us.
“We are writing to thank you for the insulation project on our home. We were impressed with the professionalism, attitude and respect that your employees, Monti Paulson and Jorge Cisneros, demonstrated while in our home. They arrived on time and worked hard to complete the project within the scheduled date.
The insulation was blown in the interior walls of the home with our furnishings in the home. Mr. Paulson and Mr. Cisneros wore shoe coverings to prevent getting our carpet dirty, were careful not to damage our home furnishings and vacuumed prior to leaving. They were pleasant, communicated well with us and listened to our concerns. You should be proud to have these two employees.”
– John and Carolyn
Your Outstanding Staff.
“As of this morning my wife and I are enjoying our new heat pump and furnace installed by Marshall’s. We are writing to express our appreciation not only for the quality product, but for the opportunity to get acquainted with your outstanding staff:
Starting with Tom who came out in six degree weather in December to perform excellent service on our old unit and never complained about the bitter cold while working on our heat pump. It was Tom who recommend we contact your sales staff about the possibility of acquiring a new system. Thank you Tom.
Harold who made the sales call (actually many calls) and did all the computations, and identified and quantified our needs necessary to produce the proper equipment bid. He also went “the extra mile” to ensure our acceptance of his bid. Well done Harold.
David who did the pressure testing and made for an enjoyable and informative afternoon. We look forward to meeting him again on Monday.
Bob, who did the pre-install, along with Kyle and Jorge who performed an excellent install. They were timely, thorough, answered our questions, did excellent fit-and-finish work and cleaned up when done. Thanks guys, we could not have asked for more.
Well Mr. Dannen in summary the only thing to add is to express how pleased we are with the system; however, more importantly how pleased we are with the uniform caliber of your employees. That reflects directly back on you as their management. Please call on us in the future if you would like an unqualified recommendation.”
Service above and beyond what we expected.
“Our new Heat Pump was purchased and installed in July of 2009 by Marshall’s. We have been very pleased with it’s performance this past year.
Unfortunately just days before our scheduled first year maintenance servicing we experienced a concern and called your service department. Although it was a Sunday afternoon we were able to speak with a technician. During our conversation our unit returned to normal operating mode and appeared to be running as expected. The service technician indicated he would have the service department call us on the following day, (Monday), to see about having our unit inspected. We were very pleased to have Mr. Tim Leach arrive at our home Monday afternoon and inspect our unit. It was so reassuring to have Tim leave us his business card with instructions to call him directly if we experienced similar concerns in the next few days.
Today, July 15, our first year maintenance servicing was performed and we met Mr. Jeff Allen. Jeff arrived at our home around 5:45 PM after already having a full day. His attitude was wonderful and he did an outstanding and thorough job of checking and testing our unit. He gave us his full attention and didn’t rush or short change our maintenance due to the lateness of the day. He suggested options that might benefit the air flow in our home and with our approval he rewired and programmed our thermostat accordingly. His attitude and work ethic were absolutely outstanding.
Since choosing Marshall’s for our new heat pump system we have been so appreciative of the employees we have come to meet. Each has provided service above and beyond what we expected and we feel they need to be recognized for their professionalism and representation of your company.
Harold Kelly, who sold us our unit; Tim Allen, project manager; Theo and Kyle, installers; David, who performed our CheckME test; and Raylene, customer service.”
– Steve and Becky