Meet Our Team
M. Chad Dannen, President & CEO
Marshall “Chad” Dannen is the third generation in the Marshall’s family. Chad has been active in the business since 1990. He leverages his decades of experience in the business by estimating the more complicated new construction projects, such as geothermal, radiant floor heating, and Energy Star projects. Chad and his wife Audra, are committed to continuing the legacy of a family run business
Lisa Bruckner, Chief Operating Officer
Lisa joined the Marshall’s team in 2018 with no previous HVAC experience, other than being a loyal Marshall’s customer for the past 15 years! However, Lisa is a business executive with 20+ years of management and operational experience; easily adapting to new environments and industries. Prior to joining Marshall’s, she was COO for a Digital Marketing Agency, an award-winning Software Design
Marshall’s has a team of very experienced estimators that will do an on-site evaluation and provide a custom solution for a system that works best for your needs and budget. Our Energy Advisors are all N.A.T.E. certified and have a long list of certifications (e.g. BPI, BPA, EPA, PTCS, just to name a few!).
Dan has been a valued member of Marshall’s since 1989. Dan was educated at Universal Tech Institute before entering his professional career. Dan is an expert at complex installations, ductless systems, geothermal and home comfort and leverages his years of previous experience as a licensed HVAC Journeyman.
Harold has been a resident expert on the Marshall’s team since 1996. Prior to joining our team, Harold worked as an Energy Analyst for the Springfield Utility Board (SUB). He is an expert at geothermal heat pumps, ductless systems, fireplaces, home comfort
Jeff joined the Marshall’s team in 2008 after 16 years in the new home construction industry as a carpenter and then a Construction Superintendent. Jeff is an expert in weatherization services, home comfort
Michelle has 15+ years in the residential and commercial construction industry with experience in insulation, fireplaces, duct performance and HVAC. She is an expert in home energy auditing and managing multi-faceted projects that identify and solve energy efficiency and safety issues using a holistic “house as a system” approach. She has extensive experience in air leakage, duct leakage, and combustion safety testing using diagnostic equipment. She is a BPI and PTCS certified home Energy Auditor & Advisor and can perform tests in your home to determine where the home air quality inefficiencies are and write a prescriptive plan to help you improve your whole home performance.
Tiffany Hammond, Customer Coordinator
Tiffany joined the Marshall’s team in 2019 and brought with her a wealth of knowledge and previous experience in customer service and sales. She works with our customers to schedule estimates, process financing and guide customers through the process to make it easy and enjoyable and helps coordinate the day to day workflow of our busy Energy Advisor Team.
Heating and Air Conditioning Department
Our Install and Service Technicians are NATE certified. NATE stands for North American Technician Excellence. To obtain this certification requires extensive study in areas of air distribution, and a working and technical knowledge of heating and air conditioning equipment. We make education a priority for our installers, and take pride in a job well done.
Aaron Norlund, HVAC Department Head
Aaron has been a valued member of the Marshall’s team since 1996 and helps mentor and supervise our dynamic team of Installers in the field with on-going quality assurance and installation best practices. Prior to managing the Department, Aaron spent over 20 years as an HVAC installation expert including specialty areas such as geothermal, hydronic heating and service diagnostics.
Tim Leach, Lead HVAC Field Supervisor
Tim has been a member of the Marshall’s team since 1993 and has extensive knowledge and experience, especially for our most complex installs. Tim helps guide the team and supervise in the field for quality assurance.
Brittney Borden, HVAC Administrator
Brittney has been an invaluable member of the Marshall’s team since 2016. She diligently coordinates the day to day administrative workflows of the HVAC Install team and works with our customers to schedule their installations and help answer their questions.
Rebecca Guralnick, HVAC Administrator
Rebecca joined the Marshall’s team in 2017 and brought her skills and aptitude for coordinating the dynamic details required for managing permits, warranties, rebates and administration of the HVAC Install team documents and paperwork.
Theo Carroll, Service Department Head
Theo has been on the Marshall’s team since 2006 and leverages his decades of experience as a Service Technician and his long list of certifications to help run the Service Department. Theo manages our team of highly experienced Service Technicians who each have decades of experience under their belt to help ensure this team of maestros
April Hamlin-Simmons, Lead Service Dispatcher
Simply put, April is a walking encyclopedia for the Service Department and has been with Marshall’s for too many years to count. She not only remembers your name but she can efficiently find your customer file, identify what you need to be scheduled for and get your appointment on the schedule with the best-suited Service Technician for your service needs.
Darlene Satchell, Service Dispatcher
Darlene joined the Marshall’s team in 2018 with over 20 years of experience managing and dispatching a well-respected plumbing company. She is a perfect match for April’s work ethic and makes a great team with April managing the workload of our busy Service Department.
Michelle Porhola, Insulation Department Head
Michelle has over 11 years in the residential industry with experience in insulation, ducting, HVAC, photovoltaic systems, seismic retrofits
Derrek Bean, Insulation Field Supervisor
Derrek joined the Marshall’s team in 2017 as an Insulation Installer and quickly rose up the ranks to be a Lead Installer with his knowledge, beautiful installations, attention to detail and ability to lead on the job. He was promoted in 2019 to help supervise our hard working and fantastic team of Insulation Installers and help Michelle manage the day to day operations of the Insulation Department. Derrek is also a versatile and knowledgeable estimator for small insulation projects.
Custom Sheet Metal Shop & Warehouse
Bob Englund, Sheet Metal Fabricator
Our on-site shop provides us the capability to fabricate custom ductwork and transitions for your heating and cooling system. Bob Englund is not only a Sheet Metal Fabricator
Earl joined the team in 2017 with decades of experience managing the Granger warehouse! He was hoping to finish his final years before retirement in an easy job at Marshall’s but we’ve kept him busy and on his toes managing our dynamic Installation and Insulation warehouses. From managing a large shop and warehouse to ordering equipment to managing inventory and staging parts and equipment for jobs, Earl juggles the changing needs of our Install teams like a pro!
Finance & Administration
LaVerne Drake & Patti Miller
Marshall’s is in over 40 homes a day across our different departments and it takes a great deal of bookkeeping and administration to help keep things running well behind the scenes. LaVerne and Patti have been an important part of the Marshall’s team since 2011 and 2014 respectively.
This list is just a sample of our team. Marshall’s employs over 50 employees and they each contribute great value to the team!