“As of this morning my wife and I are enjoying our new heat pump and furnace installed by Marshall’s. We are writing to express our appreciation not only for the quality product, but for the opportunity to get acquainted with your outstanding staff:
Starting with Tom who came out in six degree weather in December to perform excellent service on our old unit and never complained about the bitter cold while working on our heat pump. It was Tom who recommend we contact your sales staff about the possibility of acquiring a new system. Thank you Tom.
Harold who made the sales call (actually many calls) and did all the computations, and identified and quantified our needs necessary to produce the proper equipment bid. He also went “the extra mile” to ensure our acceptance of his bid. Well done Harold.
David who did the pressure testing and made for an enjoyable and informative afternoon. We look forward to meeting him again on Monday.
Bob, who did the pre-install, along with Kyle and Jorge who performed an excellent install. They were timely, thorough, answered our questions, did excellent fit-and-finish work and cleaned up when done. Thanks guys, we could not have asked for more.
Well Mr. Dannen in summary the only thing to add is to express how pleased we are with the system; however, more importantly how pleased we are with the uniform caliber of your employees. That reflects directly back on you as their management. Please call on us in the future if you would like an unqualified recommendation.”