Heat Pump Maintenance in Springfield, OR 97478

“Second time I had the pleasure of having Blake service my two units. He is amazing. VERY professional and prompt, I highly recommend Marshall’s and especially BLAKE.”

– Michael R.

Heat Pump Repair in Eugene, OR 97403

“Jeff Allen, Service Technician, resolved my issues with a furnace/heat pump problem. Not only was he very efficient at his job, fixing the problem, but he was also a teacher in showing me exactly what was needed and what was needed to be done. I highly recommend him for any issues involving HVAC problems. A real pleasure.”

– Karen H.

Heat Pump Maintenance in Springfield, OR 97478

“Just wanted you all to know what wonderful customer service you have. Our service was completed today by Blake and one other person that I did not see (Blake said that he was expected). Blake was excellent. Prompt, courteous, informative from reminder calls to excellent follow up. You exceed in all of these. We are grateful that we chose your company and recommend it highly.”

– mary h.

Heat Pump Installation in Other, OR 97489

“Had heat pump installed last week. The team of Rick Douglas, and Alberto was awesome!
They orchestrated the removal of the old system, prep, install of new heat pump and ducting, with out even slowing down. Had electricians here right when they were needed.
Was real happy with the clean up that they did.
Need heat? Call Marshalls!! Glad we Did!!
Thank you Marshall’s!”

– Richard L.

Heat Pump Maintenance in Springfield, OR 97478

“Always receive excellent service from Marshall’s. Rick Douglas does excellent work performing the job conscientiously and competently. An asset to the company! Thank you!”

– Hazel W.

High Level of Quality Control

“I used Marshall’s in 2016 and I was unhappy with them and stopped using them. My experience with Marshall’s over past month, which has been relatively extensive, was quite different and was 100% positive. 1 month ago my old heat pump stopped working and Marshall’s was able to diagnose the problem the same day, which was much sooner than the other HVAC companies I called. I was basically told I needed a new, modern heat pump and air handler, and I received a very reasonable quote the following day. Marshall’s actually installed the unit only 3 days later. The work was far more extensive than I had anticipated, and I was happy with the installation and with the professionalism of the workers. Yesterday Marshall’s sent a highly-qualified technician to inspect the installation and the performance (a 30-day checkup). He patiently listened as I read to him my punchlist of items I wanted him to address. He addressed every one of them and answered every question in addition to the diagnostics he planned on doing. He also improved the mounting of an electrostatic filter that Marshall’s had installed in 2016. Overall I found their organization to be well-coordinated, and their staff to be experienced and easy to work with. Their final visit provided a high level of quality control.”

– Tim C.

Efficient, polite, and super-clean job done.

“I’d like to take a moment of your time to thank you, so very much, for our wonderful new heat pump. It makes coming home even more comforting than it has been for the last 27 years! But even after all is said and done, what was the most special part of the whole process was the efficient, polite, and super-clean job done by Bob and George. They are the best!! Thanks for a great project!”

– Karen and Bob

I really appreciated their work.

“Just a note to let you know that a good job was done with Bob and Juan installing my heat pump. I really appreciated their work. Actually they were able to finish a little earlier than they thought they would. They were good about cleaning up each day so thank them for one, and to all who had a part in the installation.”

– Darlene

Your Outstanding Staff.

“As of this morning my wife and I are enjoying our new heat pump and furnace installed by Marshall’s. We are writing to express our appreciation not only for the quality product, but for the opportunity to get acquainted with your outstanding staff:

Starting with Tom who came out in six degree weather in December to perform excellent service on our old unit and never complained about the bitter cold while working on our heat pump. It was Tom who recommend we contact your sales staff about the possibility of acquiring a new system. Thank you Tom.

Harold who made the sales call (actually many calls) and did all the computations, and identified and quantified our needs necessary to produce the proper equipment bid. He also went “the extra mile” to ensure our acceptance of his bid. Well done Harold.

David who did the pressure testing and made for an enjoyable and informative afternoon. We look forward to meeting him again on Monday.

Bob, who did the pre-install, along with Kyle and Jorge who performed an excellent install. They were timely, thorough, answered our questions, did excellent fit-and-finish work and cleaned up when done. Thanks guys, we could not have asked for more.

Well Mr. Dannen in summary the only thing to add is to express how pleased we are with the system; however, more importantly how pleased we are with the uniform caliber of your employees. That reflects directly back on you as their management. Please call on us in the future if you would like an unqualified recommendation.”

– Jon

Service above and beyond what we expected.

“Our new Heat Pump was purchased and installed in July of 2009 by Marshall’s. We have been very pleased with it’s performance this past year.

Unfortunately just days before our scheduled first year maintenance servicing we experienced a concern and called your service department. Although it was a Sunday afternoon we were able to speak with a technician. During our conversation our unit returned to normal operating mode and appeared to be running as expected. The service technician indicated he would have the service department call us on the following day, (Monday), to see about having our unit inspected. We were very pleased to have Mr. Tim Leach arrive at our home Monday afternoon and inspect our unit. It was so reassuring to have Tim leave us his business card with instructions to call him directly if we experienced similar concerns in the next few days.

Today, July 15, our first year maintenance servicing was performed and we met Mr. Jeff Allen. Jeff arrived at our home around 5:45 PM after already having a full day. His attitude was wonderful and he did an outstanding and thorough job of checking and testing our unit. He gave us his full attention and didn’t rush or short change our maintenance due to the lateness of the day. He suggested options that might benefit the air flow in our home and with our approval he rewired and programmed our thermostat accordingly. His attitude and work ethic were absolutely outstanding.

Since choosing Marshall’s for our new heat pump system we have been so appreciative of the employees we have come to meet. Each has provided service above and beyond what we expected and we feel they need to be recognized for their professionalism and representation of your company.

Harold Kelly, who sold us our unit; Tim Allen, project manager; Theo and Kyle, installers; David, who performed our CheckME test; and Raylene, customer service.”

– Steve and Becky

Category

Testimonials – Heat Pumps

Heat Pump Maintenance in Springfield, OR 97478

“Second time I had the pleasure of having Blake service my two units. He is amazing. VERY professional and prompt, I highly recommend Marshall’s and especially BLAKE.”

– Michael R.

Heat Pump Repair in Eugene, OR 97403

“Jeff Allen, Service Technician, resolved my issues with a furnace/heat pump problem. Not only was he very efficient at his job, fixing the problem, but he was also a teacher in showing me exactly what was needed and what was needed to be done. I highly recommend him for any issues involving HVAC problems. A real pleasure.”

– Karen H.

Heat Pump Maintenance in Springfield, OR 97478

“Just wanted you all to know what wonderful customer service you have. Our service was completed today by Blake and one other person that I did not see (Blake said that he was expected). Blake was excellent. Prompt, courteous, informative from reminder calls to excellent follow up. You exceed in all of these. We are grateful that we chose your company and recommend it highly.”

– mary h.

Heat Pump Installation in Other, OR 97489

“Had heat pump installed last week. The team of Rick Douglas, and Alberto was awesome!
They orchestrated the removal of the old system, prep, install of new heat pump and ducting, with out even slowing down. Had electricians here right when they were needed.
Was real happy with the clean up that they did.
Need heat? Call Marshalls!! Glad we Did!!
Thank you Marshall’s!”

– Richard L.

Heat Pump Maintenance in Springfield, OR 97478

“Always receive excellent service from Marshall’s. Rick Douglas does excellent work performing the job conscientiously and competently. An asset to the company! Thank you!”

– Hazel W.

High Level of Quality Control

“I used Marshall’s in 2016 and I was unhappy with them and stopped using them. My experience with Marshall’s over past month, which has been relatively extensive, was quite different and was 100% positive. 1 month ago my old heat pump stopped working and Marshall’s was able to diagnose the problem the same day, which was much sooner than the other HVAC companies I called. I was basically told I needed a new, modern heat pump and air handler, and I received a very reasonable quote the following day. Marshall’s actually installed the unit only 3 days later. The work was far more extensive than I had anticipated, and I was happy with the installation and with the professionalism of the workers. Yesterday Marshall’s sent a highly-qualified technician to inspect the installation and the performance (a 30-day checkup). He patiently listened as I read to him my punchlist of items I wanted him to address. He addressed every one of them and answered every question in addition to the diagnostics he planned on doing. He also improved the mounting of an electrostatic filter that Marshall’s had installed in 2016. Overall I found their organization to be well-coordinated, and their staff to be experienced and easy to work with. Their final visit provided a high level of quality control.”

– Tim C.

Efficient, polite, and super-clean job done.

“I’d like to take a moment of your time to thank you, so very much, for our wonderful new heat pump. It makes coming home even more comforting than it has been for the last 27 years! But even after all is said and done, what was the most special part of the whole process was the efficient, polite, and super-clean job done by Bob and George. They are the best!! Thanks for a great project!”

– Karen and Bob

I really appreciated their work.

“Just a note to let you know that a good job was done with Bob and Juan installing my heat pump. I really appreciated their work. Actually they were able to finish a little earlier than they thought they would. They were good about cleaning up each day so thank them for one, and to all who had a part in the installation.”

– Darlene

Your Outstanding Staff.

“As of this morning my wife and I are enjoying our new heat pump and furnace installed by Marshall’s. We are writing to express our appreciation not only for the quality product, but for the opportunity to get acquainted with your outstanding staff:

Starting with Tom who came out in six degree weather in December to perform excellent service on our old unit and never complained about the bitter cold while working on our heat pump. It was Tom who recommend we contact your sales staff about the possibility of acquiring a new system. Thank you Tom.

Harold who made the sales call (actually many calls) and did all the computations, and identified and quantified our needs necessary to produce the proper equipment bid. He also went “the extra mile” to ensure our acceptance of his bid. Well done Harold.

David who did the pressure testing and made for an enjoyable and informative afternoon. We look forward to meeting him again on Monday.

Bob, who did the pre-install, along with Kyle and Jorge who performed an excellent install. They were timely, thorough, answered our questions, did excellent fit-and-finish work and cleaned up when done. Thanks guys, we could not have asked for more.

Well Mr. Dannen in summary the only thing to add is to express how pleased we are with the system; however, more importantly how pleased we are with the uniform caliber of your employees. That reflects directly back on you as their management. Please call on us in the future if you would like an unqualified recommendation.”

– Jon

Service above and beyond what we expected.

“Our new Heat Pump was purchased and installed in July of 2009 by Marshall’s. We have been very pleased with it’s performance this past year.

Unfortunately just days before our scheduled first year maintenance servicing we experienced a concern and called your service department. Although it was a Sunday afternoon we were able to speak with a technician. During our conversation our unit returned to normal operating mode and appeared to be running as expected. The service technician indicated he would have the service department call us on the following day, (Monday), to see about having our unit inspected. We were very pleased to have Mr. Tim Leach arrive at our home Monday afternoon and inspect our unit. It was so reassuring to have Tim leave us his business card with instructions to call him directly if we experienced similar concerns in the next few days.

Today, July 15, our first year maintenance servicing was performed and we met Mr. Jeff Allen. Jeff arrived at our home around 5:45 PM after already having a full day. His attitude was wonderful and he did an outstanding and thorough job of checking and testing our unit. He gave us his full attention and didn’t rush or short change our maintenance due to the lateness of the day. He suggested options that might benefit the air flow in our home and with our approval he rewired and programmed our thermostat accordingly. His attitude and work ethic were absolutely outstanding.

Since choosing Marshall’s for our new heat pump system we have been so appreciative of the employees we have come to meet. Each has provided service above and beyond what we expected and we feel they need to be recognized for their professionalism and representation of your company.

Harold Kelly, who sold us our unit; Tim Allen, project manager; Theo and Kyle, installers; David, who performed our CheckME test; and Raylene, customer service.”

– Steve and Becky

Heat Pump Maintenance in Springfield, OR 97478

“Second time I had the pleasure of having Blake service my two units. He is amazing. VERY professional and prompt, I highly recommend Marshall’s and especially BLAKE.” – Michael R.
Read More

Heat Pump Repair in Eugene, OR 97403

“Jeff Allen, Service Technician, resolved my issues with a furnace/heat pump problem. Not only was he very efficient at his job, fixing the problem, but he was also a teacher in showing me exactly what was needed and what was needed to be done. I highly recommend him for any issues involving HVAC problems. A...
Read More

Heat Pump Maintenance in Springfield, OR 97478

“Just wanted you all to know what wonderful customer service you have. Our service was completed today by Blake and one other person that I did not see (Blake said that he was expected). Blake was excellent. Prompt, courteous, informative from reminder calls to excellent follow up. You exceed in all of these. We are...
Read More

Heat Pump Installation in Other, OR 97489

“Had heat pump installed last week. The team of Rick Douglas, and Alberto was awesome! They orchestrated the removal of the old system, prep, install of new heat pump and ducting, with out even slowing down. Had electricians here right when they were needed. Was real happy with the clean up that they did. Need...
Read More

Heat Pump Maintenance in Springfield, OR 97478

“Always receive excellent service from Marshall’s. Rick Douglas does excellent work performing the job conscientiously and competently. An asset to the company! Thank you!” – Hazel W.
Read More

High Level of Quality Control

“I used Marshall’s in 2016 and I was unhappy with them and stopped using them. My experience with Marshall’s over past month, which has been relatively extensive, was quite different and was 100% positive. 1 month ago my old heat pump stopped working and Marshall’s was able to diagnose the problem the same day, which...
Read More

Efficient, polite, and super-clean job done.

“I’d like to take a moment of your time to thank you, so very much, for our wonderful new heat pump. It makes coming home even more comforting than it has been for the last 27 years! But even after all is said and done, what was the most special part of the whole process...
Read More

I really appreciated their work.

“Just a note to let you know that a good job was done with Bob and Juan installing my heat pump. I really appreciated their work. Actually they were able to finish a little earlier than they thought they would. They were good about cleaning up each day so thank them for one, and to...
Read More

Your Outstanding Staff.

“As of this morning my wife and I are enjoying our new heat pump and furnace installed by Marshall’s. We are writing to express our appreciation not only for the quality product, but for the opportunity to get acquainted with your outstanding staff: Starting with Tom who came out in six degree weather in December...
Read More

Service above and beyond what we expected.

“Our new Heat Pump was purchased and installed in July of 2009 by Marshall’s. We have been very pleased with it’s performance this past year. Unfortunately just days before our scheduled first year maintenance servicing we experienced a concern and called your service department. Although it was a Sunday afternoon we were able to speak...
Read More
Celebrating 70 years. 1948 - 2018.

2018 President's Award Carrier Factory Authorized Dealer

Get Directions

Pin It on Pinterest